Refund policy

Standard Returns Policy

If you are not satisfied with your purchase, you can return your items within 30 days of receipt free of charge. Returned item(s) will be refunded. Please note shipping charges will not be refunded.

The returns policy may vary during promotional periods; please check the terms & conditions of the promotion before placing your order.

For the return or exchange of Glowlunelle products purchased from any other authorized retailer, please contact your retailer directly.

Returns Process (excluding Black Friday and other Promotions)

For all returns, please contact us at +86 189 4624 7326 or write to the return warehouse address below to obtain your return label. Please quote your order number and the item you would like to return, and we will inform you of the next steps upon receipt of your request.

Return Warehouse Address:
Unit 110, Building 5, Yinshan Jincheng, Baisha Community, Juanshui Town, Tongcheng County, Xianning City, Hubei Province (self-declared)
Contact Phone: +86 189 4624 7326

Damaged Items

If your items are received damaged, please send a photo of the damaged item along with your order number to the contact above with the subject line: DAMAGED. This should be submitted within 14 days of receiving your order.

Items Not Received

If you have not received your full order, please contact us at +86 189 4624 7326 with the subject line: MISSING ITEM, along with your order number.